Terms and Conditions

Daycare

• Weight Limits

  • Dog Den do not discriminate against breed, but we do have a weight limit of 50 lbs for daycare for safety and comfort of all dogs. 

• Daycare Credits​

  • Expires 1 year from date of purchase.​

• Refunds

  • Daycare packages maybe refunded within 90 days of purchase.​

  • The refund amount will be determine by the total paid less the number of daycare days used at the regular rates ($35/days, as of 11/01/2019) 

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Boarding

• Weight Limits

  • Dog Den do not discriminate against breeds but we require a first day of daycare for all 1st time boarding dogs that weighs 40 lb or more. This allows us to do a temperament test to see if we are a good fit for your dogs. and get the acclimated to our facility before the day of boarding.

  • Dogs that weigh over 50 may have limited group play time due to safety concerns. 

• Deposits

  • 60% deposit is required for all boarding stays longer than 5 nights.​

  • Deposits are also required for all stays during the holidays, dates, regardless of the number of stays,  including:

    • 7/1-7/9

    • 11/16-12/1

    • 12/20 -1/5

• Cancellation​​

  • 100% deposit refund if cancelled more than 30 days prior to the boarding stay.​

  • 50% deposit refund if cancelled between 15 - 30 days prior to the boarding stay.

  • 25% deposit refund if cancelled between 2-15 days prior to the boarding stay.

  • No deposit refund if cancelled less than 48 hours to the boarding stay.