Terms and Conditions
Daycare
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Weight Limits
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Dog Den do not discriminate against breed, but we do have a weight limit of 50 lbs for daycare for safety and comfort of all dogs.
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Daycare Credits
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Expires 1 year from date of purchase.
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Refunds
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Daycare packages maybe refunded within 90 days of purchase.
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The refund amount will be determine by the total paid less the number of daycare days used at the regular rates ($35/days, as of 11/01/2019)
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Boarding
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Weight Limits
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Dog Den do not discriminate against breeds but we require a first day of daycare for all 1st time boarding dogs that weighs 40 lb or more. This allows us to do a temperament test to see if we are a good fit for your dogs. and get the acclimated to our facility before the day of boarding.
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Dogs that weigh over 50 may have limited group play time due to safety concerns.
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Deposits
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60% deposit is required for all boarding stays longer than 5 nights.
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Deposits are also required for all stays during the holidays, dates, regardless of the number of stays, including:
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7/1-7/9
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11/16-12/1
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12/20 -1/5
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Cancellation
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100% deposit will be refunded if cancelled more than 15 days before the drop-off day.
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50% deposit will be refunded if cancelled more than 3 days before the drop-off day.
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No deposit refund if cancelled less than 72 hours before the drop-off day.
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