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Frequently asked questions
General
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Your pet’s safety is our #1 priority. We take many safety protocols to ensure your pet’s safety while having fun at our facility.
Meet & Greet/ Temperament Test – All pets goes through a thorough temperament test session during their 1st day of daycare. We test for pet’s response to the staff and to other dogs. We look for signs of anxiety, tension, energy level to match them up with the appropriate playmate and play session that is suitable for each pet.2. Separated by Size – We do not mix big dogs and small dogs regardless of their temperament.
Separated by Energy Levels – Dogs of the same personality and energy levels tends to do well together. So, we would put puppies that like to play with puppies that like to play and the older dogs that like to relax together so their can enjoy the peace and quiet they are looking for.
Up to Date Vaccinations – All pets on premises are up to date on their rabies, Bordetella and DHPP vaccines.
Hourly water bowl Cleaning – water bowls can be an easy place of disease transmission such as giardia, however, this can be easily combated by regular cleaning and changing of communal water bowls in the play area. Therefore, our water bowls are refilled automatically and power washed every hour for a healthy source of water. Additionally, if a pet has a room the water bowl in their room will be exclusively theirs until they leave.
Yes! We require all pets to be vaccinated with rabies, bordetella and DHPP at least 2 weeks before their visit to Dog Den.
Yes, we require our clients to have all the vaccinations in order to partake in any Dog Den services, including daycare, boarding and grooming. Some viruses are transmitted by air, so even if there isn’t any direct contact dogs can still contract a virus if it is present.
Distemper and Parvo vaccines are usually combed together in one shot. On your paperwork it will be reflected
as DAPP, DHPP or DHLPP.
Booking online is easy! There are just 4 simple steps to do so:
1. Go to Customer Portal (https://us.revelationpets.com/publicCustomer/8v0rljag07/profile)and log in.
2. Click “Create Booking Request”
3. Under the Daycare section select your pet’s name, the date, and time for daycare.
4. Click “Submit”
Once your request has been approved, you will receive a booking confirmation.
Creating a Revelation Pets Account is simple! Here are 5 easy steps on how to do it:
1. Look for an email from Dog Den and click to view your pet’s activity
2. Enter your email address and click continue
3. Click “Send me a Link” to create a password
4. Look for an email with a link to “Reset your password”
5. Create your new password and click “Save new password”
Now that you have an account, you can make appointments online!
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Daycare
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Pets that are not fixed may have limited playtime. Lastly, pets that are not fixed will have an additional 25% service charge added to their total boarding fees. If a pet goes into heat while boarding, the additional flat service fee of $25/night and will not have any interaction with another dog for the remainder of their stay.
The first day of daycare is crucial as it can make the biggest difference to your pet’s experience at Dog Den. We recommend scheduling your pet’s first day on a less busy day as this will help your dog ease into its new environment without getting overwhelmed, especially if your pet is a little shy and has separation anxiety.
Upon arrival your will be asked to fill out our new customer application form as well as provide proof of vaccinations for rabies, Bordetella and DHPP. These shots need to be done at least 2 weeks prior to the pet’s first day. If a pet is not fully vaccinated, they will not be able to enter our facility. The paperwork should take 8 – 10 minutes. We will also be able to give you a tour upon request.
As pets often behave differently when the parents are not around, after you leave we will simply sit with the pet of 5 – 10 minutes as the first part of the temperament test. Then we will walk your pet through our entire facility and have them sniff and get used to the sight and sounds for another 5 – 10 minutes. If your pet is at ease, we will then put your pup with a calmer dog and see how they react. If they do well we will gradually increase the number of dogs they are with.
The pet will also be placed in our accommodations for at least 15 minutes per accommodation to see how they behave in their enclosure if they board with us overnight one day. You may have a preference to what your want your pet to stay in, but ultimately it is up to them. Whatever they like better is what we will use when they board with us.
We will give you a call in 2 to 3 hours to let you know how they did. If your pup is not doing well, we recommend picking your pet up at your earliest convenience. Often time after coming back a couple more times and keeping each session short a pet will do drastically better than their 1st day.
Boarding
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There is no limit! Stay 3 nights or 3 months, the choice is yours! However, we do require a 60% deposit upon
check-in for stays that are longer than 5 nights.
: Dog Den provides everything your dog needs for a comfortable stay, including:
- Food*
- Water
- Bowls
- Bedding
- Treats
However, you are more than welcome to bring your own food or bedding. We recommend bringing things they
are familiar with so your dogs will feel more at ease. For my dog it would be my socks (Yes, it’s an acquired taste…)
We strongly recommend bringing your own food especially for shorter stays . This way, your dogs will not have
to transition to our food then transition back to its normal food. We also charge $1/meal up to 2 cups. Then
$1/ cup after that.
We require pets to be spayed or neutered after 9 months. Pets older than 9 months that are not fixed will have limited group playtime. Speak to a Dog Den associate for more details.
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