Frequently asked questions

General

Is there a limit to how many days my dog can stay overnight at Dog Den?


There is no limit! Stay 3 nights or 3 months, the choice is yours! However, we do require a 60% deposit upon check-in for stays that are longer than 5 nights.




What should I bring for my dog’s overnight boarding stay at Dog Den?


: Dog Den provides everything your dog needs for a comfortable stay, including: - Food* - Water - Bowls - Bedding - Treats However, you are more than welcome to bring your own food or bedding. We recommend bringing things they are familiar with so your dogs will feel more at ease. For my dog it would be my socks (Yes, it’s an acquired taste…) We strongly recommend bringing your own food especially for shorter stays . This way, your dogs will not have to transition to our food then transition back to its normal food. We also charge $1/meal up to 2 cups. Then $1/ cup after that.




My dog is not fixed, will that effect their playtime at Dog Den?


We require pets to be spayed or neutered after 9 months. Pets older than 9 months that are not fixed will have limited group playtime. Speak to a Dog Den associate for more details.





 

Daycare

Does my dog need to be spayed or neutered?


Pets that are not fixed may have limited playtime. Lastly, pets that are not fixed will have an additional 25% service charge added to their total boarding fees. If a pet goes into heat while boarding, the additional flat service fee of $25/night and will not have any interaction with another dog for the remainder of their stay.




What is the 1st day of daycare like?


The first day of daycare is crucial as it can make the biggest difference to your pet’s experience at Dog Den. We recommend scheduling your pet’s first day on a less busy day as this will help your dog ease into its new environment without getting overwhelmed, especially if your pet is a little shy and has separation anxiety. Upon arrival your will be asked to fill out our new customer application form as well as provide proof of vaccinations for rabies, Bordetella and DHPP. These shots need to be done at least 2 weeks prior to the pet’s first day. If a pet is not fully vaccinated, they will not be able to enter our facility. The paperwork should take 8 – 10 minutes. We will also be able to give you a tour upon request. As pets often behave differently when the parents are not around, after you leave we will simply sit with the pet of 5 – 10 minutes as the first part of the temperament test. Then we will walk your pet through our entire facility and have them sniff and get used to the sight and sounds for another 5 – 10 minutes. If your pet is at ease, we will then put your pup with a calmer dog and see how they react. If they do well we will gradually increase the number of dogs they are with. The pet will also be placed in our accommodations for at least 15 minutes per accommodation to see how they behave in their enclosure if they board with us overnight one day. You may have a preference to what your want your pet to stay in, but ultimately it is up to them. Whatever they like better is what we will use when they board with us. We will give you a call in 2 to 3 hours to let you know how they did. If your pup is not doing well, we recommend picking your pet up at your earliest convenience. Often time after coming back a couple more times and keeping each session short a pet will do drastically better than their 1st day.





Boarding

Is there a limit to how many days my dog can stay overnight at Dog Den?


There is no limit! Stay 3 nights or 3 months, the choice is yours! However, we do require a 60% deposit upon check-in for stays that are longer than 5 nights.




What should I bring for my dog’s overnight boarding stay at Dog Den?


: Dog Den provides everything your dog needs for a comfortable stay, including: - Food* - Water - Bowls - Bedding - Treats However, you are more than welcome to bring your own food or bedding. We recommend bringing things they are familiar with so your dogs will feel more at ease. For my dog it would be my socks (Yes, it’s an acquired taste…) We strongly recommend bringing your own food especially for shorter stays . This way, your dogs will not have to transition to our food then transition back to its normal food. We also charge $1/meal up to 2 cups. Then $1/ cup after that.




My dog is not fixed, will that effect their playtime at Dog Den?


We require pets to be spayed or neutered after 9 months. Pets older than 9 months that are not fixed will have limited group playtime. Speak to a Dog Den associate for more details.