Policies

General

  • Dogs must be less than 50 pounds*

  • Dogs must be vaccinated for rabies, Bordetella and DHPP at least 2 weeks prior to boarding.

  • Dogs must be 4 months or older.

  • Dogs under 18 months must have had a negative fecal test in the past 90 days.

  • Dogs not neutered or spayed after 6 months may have limited playtime.

  • Dogs not spayed must be out of their heat for at least a month.

  • Dogs must be on a flea preventative medication.

  • Dogs with fleas or are in heat must be picked up immediately.

 

Daycare

  • Daycare Credits​

    • Expires 6 months from date of purchase.

    • Can be used as ½ days for 0.7 credits.

    • Refunds

      • Daycare packages maybe refunded within 30 days from date of purchase.

      • Any used credits will be deducted from the total purchase base on the current 1-day daycare at regular price.

 

Boarding

  • Deposits

    • 50% deposit required for 1st time customers.

    • 50% deposit required for stays more than $200.

    • 50% deposit required at booking for stays over holidays.

  • Cancellations

    • 100% deposit will be refunded if cancelled more than 10 days before the drop-off day. ​

    • 50% deposit will be refunded if cancelled more than 5 days before the drop-off day.

  • Spaying​

    • Dogs must be spayed after 2 years old. 

    • Dogs not spayed will have an additional charge of $25/night​

    • Dogs that go into heat while boarding will incur an additional charge of $50/ night

  • Meet and Greet Evaluation​

    • Dogs must pass a Meet and Greet evaluation (1st day of daycare) at least 24 hours prior to boarding. This is offered to residents within 10 miles of Dog Den at no charge. ​

    • Meet and Greet for any residents outside of 10 miles radius of Dog Den will be charge $39 regardless of the length of meet and greet session. This amount maybe applied to the pet's next boarding stay within 30 days of the Meet and Greet if they pass.

    • If dog has not been to Dog Den in the past 12 month, then they may be required to come in for at least a 1/2 a day of daycare for re-evaluation. 

 

Baths

  • Dogs picked up after more than 1 hour after completion of service will be charged an additional ½ a day of daycare at regular price.

  • We do not do hair cuts or trims.

  • We do not do nail trims. 

*50 pound limit is based the dog's weight when it is full grown. So, if your have a puppy that is under 1 year old take it current weight divide it by number of moths they are and multiply by 12 to give you an rough estimate of their weight when full grown.