Policies

General

  • Dogs must weigh less than 50 pounds.

  • Dogs must be vaccinated for Rabies, Bordetella and DHPP.

  • Dogs must be 4 months or older.

  • Dogs under 12 months must have had a negative fecal test in the past 90 days.

  • Dogs (female) that are older than 6 months must be spayed.

  • Dogs must be on a flea and tick preventative medication.

  • Dogs with fleas, ticks, in heat, or exhibit signs of an illness such as coughing, vomiting, diarrhea, tearing must be picked up immediately.

Daycare

  • Daycare Credits​

    • 5-day daycare credits expire 5 weeks after purchase.

    • 15-day daycare credits expire 15 weeks after purchase.

    • Can be used as full days for 1 credit.

    • Can be used as ½ days for 0.7 credits.

  • Refunds

    • Daycare packages maybe refunded within 5 days from date of purchase.

    • Any used credits will be deducted from the total purchase base on the current 1-day daycare at regular price.

  • Booking

    • Guests with daycare credits may make multiple booking as far as 4 weeks out.

    • Guests without credits may make 1 booking no more than 48 hours in advance.

  • Cancellation and No Shows

    • Guests with daycare credits can cancel their booking stay as late as 12 hours before they are due to arrive. Cancellations must be emailed to info@dogdenus.com or called in at 714-716-4656. If the daycare was not cancelled 0.5 credits per dog will be deducted from the customer’s account.

    • Guests without daycare credits must cancelled their stay 24 hours prior. The cancellation request must be emailed to info@dogdenus.com or called in at 714-716-4656. If the daycare was not cancelled the next time the guest books a daycare they must remit the daycare payment at the time of the booking, this amount will be non-refundable.

Boarding

  • Deposits

    • For 1 to 2-night stays, 100% balance is due at booking.

    • For stays more than 2 nights, 50% balance is due at booking.

    • Bookings without a deposit will only be place on hold for 48 hours, after which the booking will be cancelled, and a new boarding booking is required. 

  • Cancellations

    • Boarding over holidays with dates 10 days before or after a national holiday must be cancelled 30 days before the 1st night of boarding for a full refund. If cancelled 15 to 30 days from the 1st night boarding, 50% of the deposit maybe applied towards another boarding stay within 30 days from the original stay’s 1st night of boarding.

    • Boarding over non-holidays must be cancelled 15 days before the 1st night of boarding for a full refund. If cancelled 5-15 daus prior to the 1st night of boarding, 50% of the deposit maybe applied toward another boarding stay within 30 days from the original stay’s 1st night of boarding.

  • Spaying​

    • Dogs must be spayed after 6 months old.

    • Dogs not spayed will have an additional charge of $25/night​

    • Dogs that go into heat while boarding will incur an additional charge of $50/ night

  • Meet and Greet Evaluation​

    • Dogs must pass a Meet and Greet evaluation (1st day of daycare) at least 24 hours prior to boarding. This is offered to residents within 10 miles of Dog Den at no charge. ​

    • Meet and Greet for any residents outside of 10 miles radius of Dog Den will be charge at our regular full day daycare rate regardless of the length of stay for the Meet and Greet.

    • Residents that live ore than 40 miles away may request to skip the meet and greet. However, on the pet’s first day at Dog Den if they exhibit behavior that would have prevented them from passing our meet and greet evaluation, then the pet must be picked up within 1 hours of notice. Pets that are not picked up will have an additional charge of $75/ day applied to their total.

    • If a dog has not been to Dog Den in the past 12 month, then they may be required to come in for at least a 1/2 a day of daycare for re-evaluation. This will be charged at our regular full day daycare rate.

Baths

  • Dogs picked up after more than 1 hour after completion of service will be charged an additional ½ a day of daycare at regular price.

*50 pound limit is based the dog's weight when it is full grown. So, if your have a puppy that is under 1 year old take it current weight divide it by number of moths they are and multiply by 12 to give you an rough estimate of their weight when full grown.